Relay Server & SUP 2.1 [SYS5: Access is denied...]

[Former Member]

Hi,

I am trying to connect an iPhone with the CRM Mobile Sales 2.0 application to SUP through a Relay Server, but get the following error found in the rs.log file on the relay server.

RSF13008: System error [SYS5: Access is denied...] occurred while initializing semaphore for download packet queue of backend server 'rsoe01' in backend farm 'sup01.mbs.farm' while pushing a OE_SERVER_RESPONSE packet.

<2912.1676.F0B0Dn> Waiting for server response

<2912.1676.F0B0Dn> Trip left: 2097099757

<2140.4940.ShmDebug> RSF11016: Freeing already freed memory block in shared memory

<2140.4940.F0B0S6R0> Received down packet

<2140.4940.F0B0S6R0> RSE4007: Aborting client request to backend server 'rsoe01' in backend farm 'sup01.mbs.farm' due to unexpected down channel packet opcode ???!4x from the outbound enabler

....

I have tried to find others with similar issue, but the only page I can find is the following, which does not give any information of how to solve it.

http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.help.sqlanywhere.12.0.0/saerrors/rserr...

The application is running without issues, when I connect directly to SUP without going through the Relay Server.

Hope you have an idea.

Best,

Nima

[Former Member]

Check if the Relay server status in SCC. will it show error or running in SCC.

Regards

GI.

[former_member10452]

Hi Nima,

Try to run "Net View" or/and ""Net Time" from command line and i hope you will get error "System error 5 has occurred.

If this is the case then please go though http://support.microsoft.com/kb/555644 article on how to resolve this error.

If this is not the case then please let me know the eventvwr error codes.

Regards,

Abhishek Joshi

[former_member10452]

Also, it could be because your relay server service is running under local system account and that doesnt have access to needed files.

You can try to start relay server service under Administrator user, who has proper access to IIS folder structure and to your relay server files as well. To do this, go to services.msc --> double click on relay server service --> Goto LogOn --> Select "This account" and provide details of admin account. Once done, click on Apply and OK.

Regards,

Abhishek Joshi

[Former Member]

Hi,

The launch the service using the administrator account.

I still have this error :

E. 2012-12-27 15:02:13. <1932.2084.F0B0Dn> RSF13008: System error [SYS5: Access is denied...] occurred while initializing semaphore for download packet queue of backend server 'tcs59s' in backend farm 'FDRTAYQ' while pushing a OE_SERVER_RESPONSE packet

I. 2012-12-27 15:02:13. <1932.2084.F0B0Dn> Waiting for server response with trip left: 2097102582

I. 2012-12-27 15:02:13. <1932.2084.F0B0Dn> Down packet offset 00025ad4

I. 2012-12-27 15:02:13. <1932.2084.F0B0Dn> 20 bytes OE_BACKEND_DISCONNECTED(<F0B0S0R0>;oidx=0;sidx=0;sfp=48e538ef)

E. 2012-12-27 15:02:13. <1932.2084.F0B0Dn> RSF13008: System error [SYS5: Access is denied...] occurred while initializing semaphore for download packet queue of backend server 'tcs59s' in backend farm 'FDRTAYQ' while pushing a OE_BACKEND_DISCONNECTED packet

Regards,

Vincent

PS, :my server is an windows 2008r2 64 bit,

and the relay server is : iAnywhere Relay Server Version 12.0.1.3769

[Former Member]

I see nothing in the event viewer of the relay server

Can I have more log on the relay server ? I'm already in "verbosity = 5"

Vincent

[former_member10452]

Try to run "Net View" or/and ""Net Time" from command line and i hope you will get error "System error 5 has occurred.

[Former Member]

Hi,

I have the same error than you

Do you have solve this Problem ?

regards,

Vincent