Quotation from service order will be created in customer service, this quotation will contain mponents required to rectify the product and the activities involved.
in general scenario we always refer quotation to create sales order where as in customer service initially we create service order to accept the defective goods thentechnician will check the defects and give the estimate, this estimate is nothing but service quotaion which the hearder details copied from the sales order created in the begining. Hope this clarifies you.
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