Messages are not processed to target with status-->To be delivered in RWB monitoring

[sowmya_krishna]

Hi all,

I have a scenario where we are sender communication channel is polling the file from FTP server using file adapter successfully . Also the messages  are successful in SXMB_MONI & there are no messages struck in SMQ1 & SMQ2.when i check in RWB-->Message monitoring all the messages are struck with status--> to be delivered & the receiver communication channel(File adapter to put file in FTP location) is running successfully but not showing any updation.

There are around 10000 messages struck up in 4 days in Production environment.

I have checked all the configurations, below are working fine.

AdapterFramework

com.sap.aii.adapterframework.serviceuser.language

com.sap.aii.adapterframework.serviceuser.name = PIAFUSER

com.sap.aii.adapterframework.serviceuser.pwd

ApplicationSystem

com.sap.aii.applicationsystem.serviceuser.language

com.sap.aii.applicationsystem.serviceuser.name = PIAPPLUSER

com.sap.aii.applicationsystem.serviceuser.pwd

No user is locked. Please help to resolve.

Thanks in advance

Sowmya

[Former Member · Accepted solution]

Hi Sowmya,

Could you please check if there is a messages split happening for this interface.

If yes then please check if the "Maintain Order at run time is" checked.

This would keep the messages in "To be delivered status" till the other dependent interface is cleared.

Regards,

Ashish

[sowmya_krishna · Accepted solution]

Hi Ashish,

It is simple pass through scenario. We are not using any message split here.

[Former Member]

Hi Somya,

First check if all file adapter threads are locked. I guess it is in your case.

You can check this in

http://<server>:port/mdt/Systatus ( Direct link)

or

RWV-->Component monitoring-->Adapter Engine-->Engine Status

Go into Additional Data

Check Threads Assigned/Working in File adapter.

File_http://sap.com/xi/XI/SystemCall

File_http://sap.com/xi/XI/SystemRecv

File_http://sap.com/xi/XI/SystemRqst

File_http://sap.com/xi/XI/SystemSend

If all threads are occupied , then there is no easy way to release them.

I always go step by step.

1) Ask your FTP admin to see if there are any open FTP connection by the user ( what you use to login).

2) IIs yes, Close all open connections

3) Try to restart File adapter service in NWA or VA . This will affect only file adapter interfaces and once service is back, there will not be any issues.

4) Check if messages are going through.

5) if not. Rrestart the messaging system in NWA or VA . This would affect all messages goes in/out of PI. So I always suggest to do this when the message volume is low.

Restarting messaging system would solve this issue.

Please update the forum once you with above steps.

[baskar_gopalakrishnan2]

You might want to check this oSS Note 1604091 referred in this wiki link

http://wiki.sdn.sap.com/wiki/display/XI/CSS+Notes

[nageshwar_reddy]

Sowmya, can you check and ensure that all the messaging system queues for File adapter are up and running? You can use the link http://<server>:<port>/MessagingSystem/monitor/systemStatus.jsp for the same.

[gagandeep_batra]

Hi Krishna,

Check for the folder where file is to be placed check for permission for that folder.

Regards

Gagandeep

[Former Member]

Hi,

What Quality of Service you are using ? EO or EOIO ?

Can you check the "detail view" in RWB-message monitoring-adapter engine overview  . Also check , if you have any message in System Error   , Holding , Delivering etc..........

refer  :  Message Failed on the Adapter Engine (SAP Library - SAP NetWeaver™ Problem Analysis Guide (PAG))

Messaging System queue properties after XI 3.0 SP19 / XI 7.0SP11

Can you check , if your problem may be related to insuficient threads. For this ensure the parameter MaxThreadCount is set to "350" or higher , ask your BASIS team to look into parameters

Also try refreshing the Cache, if it works for you

Thanks,

    Suji

[sowmya_krishna]

Hi Sujith,

All the receiver messages are struck in RWB with status-->To be delivered. There are no messages with system error or any other status for that interface.

Regards

Sowmya

[former_member223322]

Check this SAP note.

SAP note 1623356: "To be delivered" or "Delivering" messages in Adapter Engine

~Srini

[kenny_scott]

Hi Sowmya,

  check the blog -

XI/PI File and JDBC Receiver Adapter performance and availability improvements

Regards

  Kenny

[anupam_ghosh2]

Hi Sowmya,

                  In RWB when you see the status as "to be delivered", select the message and click the "details" tab. Here you will be shown cause of delivery delay. You can post the error shown there in forum.

Regards

Anupam

[sowmya_krishna]

Hi Anupam,

Thanks for the reply.

There is no error message in the log. It is blank.

Ragards

Sowmya

[Former Member]

Hi Sowmya,

please check if it is an EOIO scenario. Then in that case cancel the very first messages of this interface which has failed.

IF it is EO scenario check the receiver channel.

There should be an error in the receiver channel.(in that case check the receiver configuration)

[sowmya_krishna]

Hi Ashish,

Its an EO scenario & i checked the receiver communication channel also. There is no entry under the receiver communication which is functioning with green colour.

Regards

Sowmya

[anupam_ghosh2]

Hi Sowmya,

                  Is the FTP receiver System up and running? Did you try putting a file manually using WINSCP or other software there? Please check this.

Regards

Anupam