Default values for an Incident

[apoeschl]

Dear all,

I'm looking for a possibility to set default values in a new incident for the following fields:

- Impact

- Urgency

- Priority

I already know that I can propose a Priority using a combination of impact and urgency, but I can not find any customizing entry, which sets the default when I'm creating an incident with the CRM_UI in Solution Manager 7.1.

Any ideas? 🙂

Regards,
Andreas

[Former Member · Accepted solution]

Hello Andreas,

You can check i SPRO transaction code 'Define transaction code' than check your transaction code and click o 'Assigment of Business...'. Check 'Business Activity' and double click on Customizing header. Than you can set default priority:

BR,

SAPFan

[apoeschl · Accepted solution]

Hi SAPFan,

thank you, that's perfect. 🙂

Regards,
Andreas

[Former Member]

Hi Andreas,

this is not possible by customizing as far as i know.

If you have some knowledge in CRM development:

You can do this in the GET_* Method of the corresponding attribute.

Hope this helps,

Christoph

[apoeschl]

Hi Christoph,

thank you, this will guide me in the right direction.

I found the GET_Priority Method in the class CL_CRM_UIU_BTADMINH_CN, which is the right spot do investigate further.

Regards,
Andreas