Cisco UCCX 8.02 adapter issue
Hi folks, we have a question about how to integrate the UCCX 8.02 product with ICI / BCM when the adapter documentation states that UCCX (Express version) is unsupported. What we're seeking is simply to get the inbound call event captured, the calling number identified and passed for query so that a pop-up can be made on the agent's desktop.
Seems simple enough? LOL. Looking for some guidance. We've poured through the Cisco documentation, and have not had much luck finding anything nearly in depth enough from the ICI and BCM side so we can write some pseudo-code for a work-around.
Any insights will be greatly appreciated...!!