Solved: Message creation for Key User within CRM_UI

Former Member · ‎07-02-2012

Hello!

We are trying to create an Incident message from CRM_UI for the key users.

The appropriate business role is SOLMANREQU and appropriate transaction type is ZMIN (Copy of SMIN of VAR).

The following errors are coming up:

Item 10: No item category could be determined.

Item 10: Conversion factors are invalid

We already assigned to the product investigation the service product SRVP via tcode ncommpr01.

Then we defined item categorization Determination for the transaction type ZMIN --> SRVP

Also we activated a categorization schema for the copied transaction type ZMIN.

Any idea which customizing we miss here?

Former Member · ‎07-03-2012

Hi,

if you sure you already implemented latest correction note and all badi activation of incident management

the above issue still with your item category determination

may i knw what u defined as Item category for zmin?

can you check from scratch here and correct it

and other important tips and hints from Pascal here

Thanks

Jansi

Former Member · ‎10-09-2012

Hello Alex,

If you did not solve your problem yet, the following steps worked for me:

- In transaction BP, set the customer you want to create a message to as a "Sold-To Party"

- Go in "Sales Area Data" menu which appears next to "Relationships"

- Click on "Choose Sales Area..." and select your desired sales org. unit

- Fields Sales Organization, Distribution channel and Division are automatically filled

- Save, leave and edit again your BP

- Go to "Sales Area Data"

- Go to "Billing" tab and edit the field "Currency"

Kind regards,

Clément Belezy

Message creation for Key User within CRM_UI