unable to save user data in sap system

[Former Member]

Dear Experts,

its a very intresting problem we are facing now

While saving/ modifying user data for one perticular user id in su01 .We are receiving an ABAP dump and this problem is for only that user only

please find error dump we are receiving in st22

An SQL error occurred when accessing a table.

What happened?

An exceptional situation has occurred in the ORACLE software,
possibly due to an error.
This is not an error in an application program.

What can you do?

You cannot eliminate this error yourself.
Please inform your database administrator.
Make a note of the actions and input which caused the error.
-

To resolve the problem, contact your
SAP system administrator.

With transaction ST22, for dump analysis, you can see and manage
termination messages and, in particular, save them for longer periods of
time.

Make a note of the actions and input which caused the error.

To resolve the problem, contact your SAP system administrator.

You can use transaction ST22 (ABAP Dump Analysis) to view and administer
termination messages, especially those beyond their normal deletion date

Error analysis

An exception occurred. This exception is dealt with in more detail below
. The exception, which is assigned to the class 'CX_SY_OPEN_SQL_DB', was
neither
caught nor passed along using a RAISING clause, in the procedure
"FSUSR_SET_TIMESTAMP" "(FUNCTION)"
.
Since the caller of the procedure could not have expected this exception
to occur, the running program was terminated.
The reason for the exception is:

How to correct the error

The exception must either be prevented, caught within the procedure
"FSUSR_SET_TIMESTAMP"
"(FUNCTION)", or declared in the procedure's RAISING clause.
To prevent the exception, note the following:
Database error text........: "ORA-00600: internal error code, arguments:
[13011], [64212], [13071796], [22], [13071796], [17], [], []"
Internal call code.........: "[RSQL/DELE/USRSTAMP ]"
Please check the entries in the system log (Transaction SM21).

You may able to find an interim solution to the problem

in the SAP note system. If you have access to the note system yourself,
use the following search criteria:

------------------------------------------------------------------------
"DBIF_RSQL_SQL_ERROR" CX_SY_OPEN_SQL_DBC
"SAPLSU_STAMP" or "LSU_STAMPU01"
"FSUSR_SET_TIMESTAMP"
------------------------------------------------------------------------
If you cannot solve the problem yourself, please send the
following documents to SAP:

1. A hard copy print describing the problem.
   To obtain this, select the "Print" function on the current screen.
-

2. A suitable hardcopy prinout of the system log.
   To obtain this, call the system log with Transaction SM21
   and select the "Print" function to print out the relevant
   part.

3. If the programs are your own programs or modified SAP programs,
   supply the source code.
   To do this, you can either use the "PRINT" command in the editor or
   print the programs using the report RSINCL00.

4. Details regarding the conditions under which the error occurred
   or which actions and input led to the error.

Regards

[DavidLY]

Hello,

Check and apply the SAP note 1425164 and perform a new test.

Regards,

David

[former_member189725]

It seems the entry for the user in table  USRSTAMP which contains the last modification of a user account cannot be updated.

Can you check the Date format and time format of the user and compare it with the other users who are having no issues when their account is modified.

What is the SAP release of the system?

Also check the Oracle alert log .

Regards

Ratnajit