Mapping of Rework Order in SD with reference to Return

[Former Member]

Hello,

I have a scenario in Returns where a

Return order is created

Return Delivery is created

Quality department is making a Usage Decision to

Scrap

Replace the Product

Rework the product and there are some reworking charges and then Return the Product to the customer

In case of scrap we give a Credit memo to Customer

In case of Replacement we give a Replacement which can be mapped by Subsequent Delivery free of Charge in SD

How to map the last scenario of

Rework on  the product and  then Return the Product to the customer with reworking charges in SD only without involving CS module.

Your inputs on this would be most helpful

Thanks and Regards

Mohammed Roshan

[former_member182378 · Accepted solution]

Below are important points with regards to the configuration for this process:

1. Schedule line category, Movement type:

If at the time of creation of the RE order, it is known wether the returned goods are going to be scrapped or reused, a relevant schedule line category can be used (changed / set in the return order) with the respective moement type.

2.Provision / Set up for either RE credit memo or SDF order, not both in the same flow (document flow):

This can be achieved by -

In VOV8, for RE sales document type, give billing block. Billing block plays an important role, the official check if

- SDF is created then credit memo can not be given;

- credit memo is given a SDF order can not be created.

In case of rework:

RE return order > RE delivery, then (i.e. after RE delivery is PGR) in the RE return order give reason for rejection. Thus credit memo cannot be created. SDF can be created.

2.A.Configuration related to SDF

2.A.i. VTAA, RE > SDF

2.A.ii Pricing:

- Pricing Type could be B redetermine pricing, (this has to be finetuned with regards to business requirement details)

- A different pricing procedure than that used in RE order shoudl be used for SDF. With ONE condition type (for Rework) with fields either AUART (sales document type) or AUART with MATNR can be used, depending upon header level or item level.

- New condition record needs to be created with AUART = SDF, for the surcharge i.e. Rework

- Pricing procedure determination, as new pricing procedure is to be "used" for SDF sales document type, in OVKK

2.A.iii. Billing in SDF process:

- In standard SDF there is no billing. But in your process you want to bill the customer for the Rework. Thus at item level KLN in VOV7, fields Pricing = X (standard pricing), Relevant for billing = B order related billing.

- Copy control VTFA from SDF > F2 (or copy thereof, for billing the rework charges)

(could also choose delivery related billing)

In case of scrap and credit payment to customer:

(going back to point 2) When RE credit memo is created, in the system relevant settings have to be made so that SDF creation is impossible.

Requirement in copy control can be checked for meeting this requirement, in VTAA, item category level.

[Former Member · Accepted solution]

Thanks a lot for your inputs TW

Thanks and Regards

Mohammed Roshan

[former_member182378 · Accepted solution]

When you do the configuration for this business process, please do share the configuration steps.

Also, if you need further assistance, then please do ask.

It would be interesting to know how you handle "creation of either RE credit memo or SDF (and not both)", text determination, pricing etc.