Error in sender Mail channel

[former_member194677]

Hi Experts,

while connect to Mail sender adapter i am getting the below error in communication  channel. I am using the imap://****/Inbox

"Exception caught during processing Mail message;java.net.connectException: A remote host resfused an attempted connect operation".

Please shareyour valuable inputs.

Thanks

[baskar_gopalakrishnan2]

>Exception caught during processing Mail message;java.net.connectException: A remote host resfused an attempted connect operation".

Check with mail server team about what port needs to be used. That port is not enabled by your network team. Please check with them. Tell them that port that PI server using to establish connection with mail server is not enabled. You might also want to take example of seeing this typical example of how we connect to gmail server

http://email.about.com/od/accessinggmail/f/Gmail_IMAP_Settings.htm

[Former Member]

Hi,

>>>I have asked Basis team to ping email server from PI server?

Can you check with the Messaging team to do the same from their end

Check with your Security team , if the Port is open for connection to both way routes.

Try to stop/start your channels as well.

Thanks,

    Suji

[Shabarish_Nair]

the prime reason is always the PI server unable to connect to the mail server due to network or port related issues.

Advice you to take this up with the network or basis team to get it in place.

[former_member194677]

Hi Shabarish,

Thanks for the response.

I have asked Basis team to ping email server from PI server and they got the respons ..it seems thr is no port or firewall issue . Any other option that i can try please let me know.

thanks

[Shabarish_Nair]

can you ask them to do a telnet to the server and port? also check if the user you are using to connect to the mail server has the required authorizations.

[former_member184681]

You can even telnet to the host+port yourself from transaction sm69, as described by Michal in his blog here - second method:

Regards,

Greg

[former_member194677]

Hi grzegorz,

Thanks for the response.

I tried and i got the same error "

A remote host refused an attempted connect operation. External program terminated with exit code 1"

Thanks

[Shabarish_Nair]

please involve your security/network team. Have them confirm the connectivity.

[former_member184681]

So it looks like your Basis team mislead you

>>> I have asked Basis team to ping email server from PI server and they got the respons ..it seems thr is no port or firewall issue

In fact, successful ping only means no issues accessing host. But to confirm no port issues, you use telnet. So now simply get back to Basis and tell them your telnet results, based on which they should open the port for you.

Regards,

Greg

[Former Member]

Hi ,

Can you also check , if any services like Mcaffee or anyother Services is not causing the problem

If Mcaffee is there, get them disabled and check, for the results

Thanks,

     Suji

[former_member184681]

Hi Suji,

I think this can be (hardly) acceptable when investigating connection problems on a local station, but I wouldn't call it advisable to disable the network protection on PI server or mail server...

Regards,

Greg

[Former Member]

Hi,

>>A remote host refused an attempted connect operation. External program terminated with exit code 1"

BTW , which port u r using while doing the connection test??

I hope it will be 143 (generally used for IMAP).

Thanks

Amit Srivastava

[former_member184681]

Hi,

Similar issue was solved in the thread below, check it for a few valuable ideas:

I would personally check the following:

1. If PI can reach the mail server.

2. If ports are open for the network communication.

3. If the user from communication channel settings is authorized to access the /Inbox on the mail server.

Regards,

Greg