CRM - IT Service Desk - Team Finding via Category

[Private_Member_19084]

Hi experts,

we implement the new CRM based on 702 - so with web ui.

I know, that I can make an automatically team finding for example based on the ibase.

Is there also a possibility, to make the team finding based on categories?

Thx for help and any tip

Kind regards

[former_member188058 · Accepted solution]

Hi Christian,

It is possible to auto determine support team using category. Please refer to the below link for more details on how to do it.

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7485

Hope this helps.

Regards,

Imran

[Private_Member_19084 · Accepted solution]

Thx for help, kind regards and a nice day

[Private_Member_19084 · Accepted solution]

Hi,

One questio is not solved.

How do I get the field "Category 1, Category 2, ..." for the container in the rules?

There already is a field named "category", but this is another one.

So how can I find out the structure and field name to append the categories to the rules-container?

Thx