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IDM 7.2 SP4: Internal Server Error

Hello all,

im running a SAP IdM 7.2 SP 4 environment with the latest patch 1 installed and now facing the following problem:

After the patch has been installed, I have created an Entrytype,(not for identities) and two UI-tasks to create and update objects of that entrytype. Once I have created an object, I try to call the modify task. However, on clicking the "Choose Task" button on the UI I get an internal server error as shown below.

Does anybody of you have an idea what the problem is about? Any hint about how to fix it would be very appreciated.

Best regards,

manfred

***************

Error - Code:

500   Internal Server Error

Failed to process request. Please contact your system administrator.

Error Summary

While processing the current request, an exception occured which could not be handled by the application or the framework.

If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).

Root Cause

The initial exception that caused the request to fail, was:

   java.lang.NullPointerException

    at at com.sap.idm.wd.jmx.SAP_ITSAM_IDM_TaskGroupResult$Impl.getChildTaskGroups(SAP_ITSAM_IDM_TaskGroupResult.java:257)

    at at com.sap.idm.wd.wf.taskhierarchies.TaskHierarchiesComp.retrieveTaskHierarchy(TaskHierarchiesComp.java:220)

    at at com.sap.idm.wd.wf.taskhierarchies.TaskHierarchiesComp.updateTaskHierarchy(TaskHierarchiesComp.java:285)

    at at com.sap.idm.wd.wf.taskhierarchies.wdp.InternalTaskHierarchiesComp.updateTaskHierarchy(InternalTaskHierarchiesComp.java:186)

    at at com.sap.idm.wd.wf.taskhierarchies.TaskHierarchiesCompInterface.showTaskHierarchy(TaskHierarchiesCompInterface.java:115)

    ... 38 more

System Environment

Client

Web Dynpro Client Type HTML Client

User agent Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Version null

DOM version null

Client Type msie8

Client Type Profile ie6

ActiveX enabled

Cookies enabled

Frames enabled

Java Applets enabled

JavaScript enabled

Tables enabled

VB Script enabled

Server

Web Dynpro Runtime Vendor: SAP, build ID: 7.0110.20110629101433.0000 (release=NW701_10_REL, buildtime=2011-07-14:08:30:12[UTC], changelist=116130, host=pwdfm319.wdf.sap.corp), build date: Tue May 08 13:53:52 CEST 2012

J2EE Engine 7.01 PatchLevel 113005.

Java VM IBM J9SE VM, version:2.2, vendor: IBM Corporation

Operating system Linux, version: 2.6.5-7.244-smp, architecture: amd64

Session & Other

Session Locale de

Time of Failure Tue Jun 26 14:28:51 CEST 2012 (Java Time: 1340713731740)

Detailed Exception Chain

java.lang.NullPointerException

    at com.sap.idm.wd.jmx.SAP_ITSAM_IDM_TaskGroupResult$Impl.getChildTaskGroups(SAP_ITSAM_IDM_TaskGroupResult.java:257)

    at com.sap.idm.wd.wf.taskhierarchies.TaskHierarchiesComp.retrieveTaskHierarchy(TaskHierarchiesComp.java:220)

    at com.sap.idm.wd.wf.taskhierarchies.TaskHierarchiesComp.updateTaskHierarchy(TaskHierarchiesComp.java:285)

    at com.sap.idm.wd.wf.taskhierarchies.wdp.InternalTaskHierarchiesComp.updateTaskHierarchy(InternalTaskHierarchiesComp.java:186)

    at com.sap.idm.wd.wf.taskhierarchies.TaskHierarchiesCompInterface.showTaskHierarchy(TaskHierarchiesCompInterface.java:115)

    at com.sap.idm.wd.wf.taskhierarchies.wdp.InternalTaskHierarchiesCompInterface.showTaskHierarchy(InternalTaskHierarchiesCompInterface.java:124)

    at com.sap.idm.wd.wf.taskhierarchies.wdp.InternalTaskHierarchiesCompInterface$External.showTaskHierarchy(InternalTaskHierarchiesCompInterface.java:191)

    at com.sap.idm.wd.wf.entrysearch.TaskHierarchyView.wdDoInit(TaskHierarchyView.java:103)

    at com.sap.idm.wd.wf.entrysearch.wdp.InternalTaskHierarchyView.wdDoInit(InternalTaskHierarchyView.java:157)

    at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doInit(DelegatingView.java:61)

    at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)

    at com.sap.tc.webdynpro.progmodel.view.View.initController(View.java:445)

    at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)

    at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:709)

    at com.sap.tc.webdynpro.progmodel.view.ViewManager.bindRoot(ViewManager.java:579)

    at com.sap.tc.webdynpro.progmodel.view.ViewManager.init(ViewManager.java:155)

    at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.doOpen(WebDynproWindow.java:295)

    at com.sap.tc.webdynpro.clientserver.window.ApplicationWindow.handle(ApplicationWindow.java:258)

    at com.sap.tc.webdynpro.clientserver.window.ApplicationWindow.handleWindowEvents(ApplicationWindow.java:238)

    at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:149)

    at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:333)

    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:741)

    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:694)

    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)

    at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)

    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)

    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

    at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

    at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

    at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

    at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

    at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

    at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

    at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

    at java.security.AccessController.doPrivileged(AccessController.java:207)

    at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

    at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

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