Java runtime problem Internet Sales

[Former Member]

I am getting a runtime error in the SAP Internet Sales Shop Management tool when I try to create a new shop. I am quite sure my problem is java related because the SAP generated webform fails too fast. There doesn't seem to be any time for abap processing.

Has anyone experienced this before. How can I find out where the problem is?

Thanks very much,

[Former Member]

Hi Karim,

Do you actually get any error message displayed? If so, what is it? This is your starting point.

Is it a completely standard installation or has there been any modifications to the application?

If you don't get an error message there are a couple of options open to you. If it is a development or QA system then it may be that Java stack trace display isn't turned on - this can be adjusted in the XCM config for the application. Symptoms of this are pages just coming back as blank. Or you could turn the application logging up to DEBUG level and check the application logs to see what it is doing - this would also help determine if it is calling the ABAP or not as you suspect.

Hope this helps,

Gareth.

[Former Member]

Dear Gareth,

The error message just says "java runtime error"

There havn't been any modifications as far as I know.

How do I turn on the java stack trace display in the XCM config?

Thanks,