Offline Approval of Shopping Cart is not working

[Former Member]

Hi Experts,

Our Shopping carts are unable to change status even after Offline approval through Email is completed.

1.As soon as SC is created it sends a mail from SRMADMIN with subject : #EBP_GEN#  Approval..  to the Approver in his Outlook.

2.When approver clicks the link Approve  it Auto genarates a mail which the approver sends to wf-batch@r03007.sap.xyz.com

3.We can also see the inbound mail entry in Tcode- SOIN. But not sure what should happen after it. The shopping cart status still doesn't change.

***********************************************

Here is the entries of SO50 and SOIN entries for your reference..

***************************************************************************

Internet Mail      *      ICS      CL_APPOINTMENT_REPLY      1

**************************************************************************

19.06.2012      13:12:19      #EBP_GEN_REPLY#Approval of the work item      SRMADMIN; User WorkFlow; User WorkFlow      RajendraKumar.Swain@xyz.comRajendraKumar.Swain@xyzRajendraKumar.Swain@xyz.com.com wf-batch@r03007.sap.xyz.com

Please help what need to be done to make the approval happens.

Thanks

Rajendra

[Former Member · Accepted solution]

Please maintain the exit /SAPSRM/CL_OFFLINEAPP_INBOUND in SO50 against the mail ID wf-batch@r03007.sap.xyz.com  and document as *

The exit/class should trigger immediately when any mail come to the mail ID (as To recipient) in SOIN.

You can put a break point in the class, send mail and check it should trigger.

With Regards,

Malay

[Former Member · Accepted solution]

Hi  Rajendra,

Please take the following note as guideline to debug this:

1667378

Cheers,

Melina

PS.: If this helps you, please assign the concerning SDN points

[Former Member · Accepted solution]

Hi,

Thanks for the information. However I am not seeing the mentioned Exit in my list.

Here is what I have in SO50

Confirm Alerts by Mail/SMS  - CL_ALERT_CONFIRM_BY_MAIL

Exit for Including E-Mail Processing - CL_RMPS_INCOMING_MAIL

Handles the Mime of the E-Mail - CL_RMPS_PRO_MIME_HANDLING

Receive push message reply by Mail/SMS -  CL_MPA_HANDLE_ALERT_REPLY

Reply to Appointment Request - CL_APPOINTMENT_REPLY

Runtime Forms: Mail Interface - CL_UWS_FORM_RUNTIME_MAIL

Can I use any of the abaove. Or i must have CL_OFFLINEAPP_INBOUND in the settings.

Thanks

Rajendra

[Former Member · Accepted solution]

Hi Rajendra,

Have you configured the offline approval?

Please check the following link:

http://wiki.sdn.sap.com/wiki/x/LgAoCw

Cheers,

Melina

[Former Member · Accepted solution]

Dear Malay & Melina,

as my system runs on SRM 4.0 I do not have the option of choosing the exit CL_OFFLINEAPP_INBOUND in SO50.

Can you please suggest what should be done in this case?

Thanks

Rajendra

[Former Member · Accepted solution]

Hi,

Here is the link for SRM 4.0 configuration:

http://help.sap.com/saphelp_srm40/helpdata/en/88/f7423b4ac8d506e10000000a11402f/frameset.htm

You need to run the report RBBP_OFFLINE_EVAL.

Cheers,

Melina

[Former Member · Accepted solution]

Many Thanks Melina.

Perfect explanation. The User running the RBBP_OFFLINE_EVAL was not a dialogue user.

After correction its working now and you are awarded