Not able to login after patching SAP NW Portal 7.3 with EHP1 to SP Stack 3

[Former Member]

Hello Experts,

After patching my newly installed SAP Netweaver 7.3 Portal with EHP1 SP Stack 1 to Support Pack Stack 3, I am not able to login through irj/portal. However, I am able to login to NWA and System Info page. I am getting the following error after entering user credentials:

500   Internal Server Error

Cannot process an HTTP request to servlet [gateway] in [irj] web application.
[EXCEPTION]
java.lang.NoClassDefFoundError: com/sapportals/portal/prt/util/DeprecatedStringUtils
at com.sap.portal.navigation.afp.AFPHelperService.verifyValueEncoding(AFPHelperService.java:698)
at com.sap.portal.navigation.afp.AFPHelperService.wrapResourceBundleToJson(AFPHelperService.java:477)
at com.sap.portal.navigation.afp.AFPHelperService.addNodeResourceBundle(AFPHelperService.java:596)
at com.sap.portal.navigation.afp.AFPResources.addFWPageConfigData(AFPResources.java:184)
at com.sap.portal.navigation.afp.AFPResources.doOnNodeReady(AFPResources.java:121)
at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:382)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$1.service(RequestDispatcherFactory.java:168)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.handleEvent(RequestDispatcherFactory.java:158)
at com.sap.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:242)
at com.sap.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:342)
at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:345)
at com.sapportals.portal.pb.PageBuilder.createAndAddEmbeddediView(PageBuilder.java:197)
at com.sapportals.portal.pb.PageBuilder.createiView(PageBuilder.java:469)
at com.sapportals.portal.pb.PageBuilder.createAndAddiViews(PageBuilder.java:280)
at com.sapportals.portal.pb.PageBuilder.doOnNodeReady(PageBuilder.java:711)
at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:382)
at com.sapportals.portal.pb.PageBuilder.handleEvent(PageBuilder.java:878)
at com.sap.portal.prt.component.CachablePortalComponent.handleEvent(CachablePortalComponent.java:429)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$1.service(RequestDispatcherFactory.java:168)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.handleEvent(RequestDispatcherFactory.java:158)
at com.sap.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:242)
at com.sap.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:342)
at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:345)
at com.sapportals.portal.navigation.PortalLauncher.doOnNodeReady(PortalLauncher.java:418)
at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:382)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$1.service(RequestDispatcherFactory.java:168)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.handleEvent(RequestDispatcherFactory.java:158)
at com.sap.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:242)
at com.sap.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:342)
at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:345)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:465)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:203)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doCached(RequestDispatcherImpl.java:655)
at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:488)
at com.sap.portal.navigation.Gateway.service(Gateway.java:147)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:276)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Can anyone suggest me the solution for the same?

Thanks & Regards,

Naresh.

[kiruthika_s · Accepted solution]

Dear Naresh,

Kindly apply the latest patch for following components:
ENGINEAPI
J2EE ENGINE FRAMEWORK
J2EE ENGINE SERVERCORE
EP ADMINISTRATION
EP CONNECTIVITY
EP RUNTIME
PORTAL BASIS
PORTAL BASIS API

This will resolve your issue.

Regards,
Kiruthika

[Former Member · Accepted solution]

Hi Kiruthika and Hemanth,

Thanks a lot for your responses. Well I received the same response from SAP even too to update the patches for the components mentioned by you. And the good news is that I am able to login to Portal now without any issues.

Regards,

Naresh.

[hemanth2]

Dear naresh,

Hope you are doing good.

Kindly deploy the patches as mentioned by Kiruthika and this should solve the case. Although all patches are not needed, for example -> EP ADMINISTRATION, but once you are at it, better to do them all.

Please check the SAP Note 1501448 - Download Web Dynpro SCAs

in NetWeaver 7.3 for more information.

Once this is done, restart the applications this way:

1. start the telnet admin tool
   telnet <hostname> 5<instnum>08
2. logon using the J2EE Admnistrator user
3. lsc (to list the available servernodes)
4. jump <servernode> (usually jump 0)
5. add deploy
6. start_app -all
Wait for sometime and check if the services are up and running now.

Please have a look at the below for more information:
http://wiki.sdn.sap.com/wiki/display/TechTSG/(JSTSG)(Telnet)DeployController+Commands

Thank you and have a nice day :).

_____________
Kind Regards,
Hemanth
SAP AGS

[Former Member]

Hello Naresh,

I  would have done the kernel upgrade in this situation. May be it needs updated JVM.

If this doesnt fix your issue, please post the default trace.

Are you able to see the updated SP Level in System Info?

Regards,

Vishal

[Former Member]

Hi Vishal,

Kernel is at the highest level. However after updating JVM to the highest level, my Java is not starting now. Trying to resolve that issue.

Yes, I am able to see the updated SP level in System Info.

Regards

Naresh.

[Former Member]

Hello,

Any solution/suggestion for this issue please?

Regards,

Naresh.