on 06-13-2012 9:20 PM
Hi,
We recently went live with SRM 7. We have had multiple users report that they are creating shopping carts , but these carts do not appear in BBP_PD or SLG1. At first we thought this was a training issue in that the users were not completing the shopping cart process by either ordering or holding the carts. We have shadowed several users who encountered this issue and verified that the users are completing the shopping cart process correctly.
Has anyone experienced similar issues? Has any opened an message on this issue? Any comments would be greatly appreciated.
Regards,
Michael Wood
The Walt Disney Company
Corp IT
Hello,
Check if there is any message in SM21 at time when users create the cart.
Also, see if there is any dump in ST22.
Regards,
Ricardo
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