service desk : reporter not attach to a customer number

[former_member683001]

Hello

When I create a message with a person account (Suser create in Solution Manager ), it appears in our Service Desk without a Customer name.

My Suser exist in the table AIUSER and is linked with the right Business Partner.

The Business partner has a relationchip  : Has contact person with the Business partner of my Suser.

So my question is : How can i link a user with a customer in Solution Manager ? what is missing ?

thanks

regards

Pascal RIVIERE

[Former Member · Accepted solution]

Hi, Pascal.

Have you maintained your customer's bp in IB52 as sold-to party for customer's systems?

[former_member683001 · Accepted solution]

Dear Artem

Thanks for reply but I don't understand how it works :

I'm able to find my bp but after that what i suppose to do ???

is there some documentations on IB52 ?

I can't access to Goto ... Partner...

thanks

regards

Pascal Riviere

[Former Member · Accepted solution]

Hi, Pascal.

I don't know is there any documentation on iBase maintenance.

On that screen fill in Installed Base field with 1 (as I know this is a default value after iBase generation) and press Enter:

Then find the system and make the other steps as I mentioned above:

[former_member683001 · Accepted solution]

Dear Artem

Unfortunately, I have just the Back option, nothing else....

regards

pascal riviere

[former_member683001 · Accepted solution]

Dear Artem

You are right , I've not seen that I have to press Enter,sorry, but  it's ok now, I can see all my partner an all the installations.

All my customer are Sold-to-party , and i don't see what's wrong .

So I don't understand why the message of the user are not linked to a customer name in the messages of the service desk; any idea ?

regards

Pascal Riviere

[former_member683001 · Accepted solution]

Artem

In reply to your message :

Check point 2.4.2 Create Business Partners for Key Users of VAR's configguide for correct maintaining user's ID in their BPs.

You can find this configguide here: https://websmp203.sap-ag.de/~sapdownload/011000358700001353932011E/VAR-Guide_IM_ConfMar16.pdf

It's very Helpfull

all the point are ok

but i want to valid the point 3.1.3 Partner Determination Procedure

so i dont' understand how to acess to this screen :

I've tried to open the SMIV0001 but uncessfully , how do that ?

So , this is what I get when i want to check Part.determ Proc :

I have several designations that are equal and I changed them, (I suppose that they are not used).

Is that right ?

regards

pascal RIVIERE

[former_member211635]

Hi Pascal,

Pls check the followikng things to ensure that the Customer is created and adequately Business Partner is assigned to the requisite customer

Correct the Customizing in the system:
1. Call transaction SMSY_SETUP. In the expert settings, enter the value 'C' for the parameter "Generate Business Partners from OSS".

2. Call transaction SM30, enter the maintenance view V_TB039A and create a new entry with the following values:
ID Type:         SP0001
Description:    SAP Customer Number
ID-Categ.:        SP0001
Under 'Identification Type Relevant for BP Categories', select 'Organizations'.

3. In the maintenance view V_TB039, create a new entry with the following values:
Identification type: SP0002
Description: S user
Select "ID Unique".

4. Use transaction IB_GEN to regenerate the IBase.

In order to generate the IBase correctly please create a Business Partner (T.Code BP) with type organisation for customer number.

To assign the organization BP to the customer number it is important to enter the customer number in the identification area with category SP0001.

Rgds

Nishu

[former_member683001]

Dear Nishu

Thanks for reply.

Steps 1 : already done

steps 2 : already done

steps 3: already done

steps 4 : I use IB_GEN

After selecting all my products of my customer, I gets this results :

So Does it mean that all is ok  ?

Do i have to schedule IB_GEN periodicly in manner to generate all the installed bases ?

regards

Pascal RIVIERE

[Former Member]

Hi Pascal,

You could analyze the customer/user relationships using tcode BP.

[former_member683001]

Dear Zaman

Yes I already use BP :

so you can see :

do i have to put some date ?

and you can see the relationships :

So what's missing ?

regards

Pascal RIVIERE