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Smartforms - Logo upside-down using lexmark printer

Former Member
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Hello,

In production, the user is getting the logo printed upside-down on Purchase Order. He's using Lexmark printer.. When using "print preview", the logo is correctly displayed.

Any ideas about how to solve this issue?

Thanks,

--Hazem.

Accepted Solutions (0)

Answers (4)

Answers (4)

former_member213851
Active Contributor
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Former Member
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In my case, it was caused by the wrong printer drivers loaded onto the PC.  I corrected my upside down, reversed logo by downloading and installing the current printer drivers for the exact HP printer model I am using.  

steverumsby
Active Contributor
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As Ramachandran says, this is an old problem. We had it many years ago with logos on SapScripts behaving in exactly this way. For us, the solution was to install the PostScript driver for the printer rather than the PCL driver that was installed by default. The PostScript driver always seems to work correctly.

Steve.

Former Member
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Hello Ramachandran and Steve,

I saw this discussion http://scn.sap.com/message/719000#719000 but it's relative only to HP printer. In fact i am not sure if the user's printer is HP or lexmark.

But if i understood well the solution:

- If it's HP printer, i have to use OSS note from SAP

- If it's lexmark, maybe the solution of Steve would solve the problem

right?

Thanks,

--Hazem.

steverumsby
Active Contributor
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Actually, it was HP printers we had the problem with, and switching from PCL drivers to PS drivers worked for us. Worth a try anyway, I'd say.

Former Member
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Did u have a look at this http://scn.sap.com/message/719000#719000