SCOT Troubleshoot

[Former Member]

Hi,

I have a requirement to send a e-mail from sap to outlook whenever the opportunity created in SAP CRM . I have done the SCOT

settings and SMTP settings. It works fine. I can the get the e-mail in outlook.

But it works for 2 or 3 times per day. If again try to create a new opportunity the mail does not trigger.

I have checked SOST it shows error. the message contain wait for communication service.

How to solve the issue ?

Thanks,

Vimal

[Former Member]

Hi

Did you schdule the SEND JOBS in SCOT?

Select Send Jobs in SCOT and  Create New for your Address type ( For email it will be INT ). You can also run the job for all address types. Option Schedule job for all Address types

This job should run to deliver the emails and you can run only

[Former Member]

Hi ,

I did SEND JOBS settings in SCOT, but again it is not delivered an it shows error status in SOST?

Is there any problem realated with Domain ?

Thanks,

Vimal

[Former Member]

Hi

Do you have the domain set up?

This has to be set up.

You can use .com as default domain

[Former Member]

Hi,

.com is not woking before i used our own domain (company domain).

some time i can get waiting status (The message contain waiting for communication service)

some time i can get error message (Message cannot be transferred to node SMTP due to connection error (final) ).

what to do ?

[venkateswaran_k]

Please veriy wth Network team such that is there any proxy settings that blocks ...

[Former Member]

Hi Venkat,

Could you please explain briefly ?

Thanks,

Vimal

[venkateswaran_k]

Hi Vimal

I had a similar problem..  One of my requirement that a background process to send an email to the group of person based on the result from that background job.

In that company, network team had set up proxy server that monitors the mail server . The mails on certain domain are blocked. 

So, in your case, ask your network/IT department regarding the Proxy.  You can ask them that s there any proxy that stops this specific domian?

Regards,

Venkat

[Former Member]

Hi Venkat,

I'll Check and let you know.

Thanks,

Vimal

[Former Member]

Hi Venkat,

If they are blocked the domain, how few mails sent to outlook and few mails shows error ?

Thanks,

VImal

[venkateswaran_k]

In SCOT

double clik SMTP

Inthe popup - mail host -  mail.xyz.com - you might have specified the mail server address and Port 25.

- Are you able to ping it from the SAP server to mail server? 

- At this moment the connectivty are established?

Secondly,

click on Internet button - Set

In address area - you should specfy *  to accept all domain

Kindly verify these check points.. 

REgards,

Venkat

[Former Member]

Hi Venkat,

I have done the SCOT settings it trigger the e-mail from sap to outlook 2 or 3 times per day. If again try to create a new opportunity in CRM the mail does not trigger. I have checked SOST it shows error.

How the proxy server work partially ?

Thanks,

Vimal

[venkateswaran_k]

Hi Vimal

You need not to crete again..

Just want to confirm by giving the tcode SCOT.

Can you please paste the scren shot of SCOT settings you have given.

Both main screen and Internet Set button - popup screen

Regards,

Venkat

[venkateswaran_k]

Go to SICF

Click on SAPConnect

See whether it is active or inactive?

[Former Member]

Hi Venkat,

In SICF --> SAP connect it shows inactive ?

What to do ?

Thanks,

Vimal

[venkateswaran_k]

SAPConnect SMTP Host should be active.

Please consult the BASIS person to activate it..

If ths SMTP service is inactive no emails will go from SAP...

Regards,

Venkat

[Former Member]

Hi Venkat,

I'll check and let you know.

Thanks,

Vimal

[venkateswaran_k]

Check also the services for SMTP port in SMICM

a) Goto Tcode SMICM
b) In menu bar clilck Goto -> Services

Check whether the port <NN> is in active for SMTP - Green Tick mark if it is active 

(this port NN is teh same port that you should have specified in SCOT)

[Former Member]

Hi Venkat,

In SMICM --> service settings --> SMTP service name/ port contains 0 value ?

Shall i change the same as in SCOT --> SMTP --> port id ?

Thanks,

Vimal

[venkateswaran_k]

I think there is some mismatch between actual SMTP port and what you defined in SCOT.

Kindly discuss with  the Basis guy.

1.  The SCOT should define the SMTP configuraiton -  mainly port 25 would be used in general

2.  In SICF the SAPConnect should be active

3.  in SMICM  it should give active status..

Also kindly paste me the SCOT settings screen shot as well..

Regards,

Venkat

[Former Member]

Hi Venkat,

I have activated SICF--> SAP connect and i have changed SMICM --> service --> Port ID.

still its not working now it shows the following message 'No delivery to test@XYZ.com, invalid recipient address'.

I have attached SCOT Settings and SMICM settings

Thanks

Vimal

[Former Member]

Hi Vimal,

Please check the communication method of the user in SU01.

It should be E-Mail .

Go to SU01--> user --->Address Tab-->Comm.Meth

[Former Member]

Hi Rajesh,

I have changed communication method from Remote mail to E-mail again it shows error in SOST.

Thanks,

Vimal