on 06-12-2012 8:09 PM
What is the best approach to handle this scenario in SD –
Sales order has two line item - Line item 10 – service material invoices –(a ship given for rent ) Line item 20 – finished product - delivery - invoice (this is the fuel on ship) – post good issue Now ship is return with fuel (may be more quantity than sales order) Should I create a returns order with reference to original sales order for the line item 20 ? And a return delivery and a post good receipt ? Please suggest …
Hello,
What is the quantity of fuel in Ship when it is returned? I mean it is more than dispatch quantity?
If the Quantity is less than or equal to the Original Quantity then there is not a issue & you can process normal returns process & issue Credit Memo to Customer.
But if the Quantity is more than what was issued then there are couple of business decisions to be taken -
Will you credit note to Customer for the excess fuel?
If yes, then at what price will you give a credit, because fuel prices may have changed currently.
Thanks,
Jignesh Mehta
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Hi Gaurav,
Actually the fuel quantity is increase or decrease based on the ship capacity mainly .On that fuel qunatity is decided route also so first you have to find out that quantity is withstand that ship or not and finally you have to manually change quantity in returns order.
Thanks,
Naren
Hi Gaurav,
you can achive this through the normal return process ,you can increase the quantity manually in the sales order
Regards
Ramesh
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Hi Gaurav Khujneri
If the same Line item 10 and 20 is processed again you could just reduce the quantity of line item 20 ( Gallons of fuel ) if you know how much quantity ( Gallons of fuel ) still remain after the arrival from the previous order . Or else you could try a returns .
Regards
JNM
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