Settings for SC offline approval

[Former Member]

Hello,

When SC is created, an email is sent to the approver (Microsoft Exchange Server) with details of the SC and a link to portal. The user then uses the link to connect to Portal and approves / rejects the SC.

The user wants to get an email with possible link / option (button) to approve / reject SC from the Exchange Server itself. The workitem will then be processed in SRM for further approval / subsequent process.

Please inform what steps / settings to be maintained to complete the requirement.

Thanks,

Bhavesh

[Former Member · Accepted solution]

In In addition to the note mentioned by Melina,you will need to do soem configuration in the system as mentioned in the below link:

http://wiki.sdn.sap.com/wiki/display/SRM/Offline+approval+-+general+configuration

[Former Member]

HI Bhavesh,

Which SRM version do you use?

If SRM 7.0 on , please check if the following note is applied which will enable the approval buttons on outlook 2007 on:

1682407  Offline Approval buttons not available in Outlook

Thanks,

Melina

Ps.: If the above solve/helps, please assign the concerning SDN points