shopping cart approval mail is going to incorrect approver

[manasbehera]

Hi,

I am facing an issue in the production server. After the shopping cart is created one mail goes to regional manager for approval. Two regional mangers are interchanged few months ago. Let the regions are A and B. Now a shopping cart is raised from region A, but the approval mail is going B regional managers. This is only happening for that perticular region. What can be the solution of this issue.

Thanks,

Manas

[former_member208675 · Accepted solution]

Hi,

Can you check in Org Structure whether respective managers are assigned to respective regions?

Regards,

[manasbehera · Accepted solution]

Hi Vinay,

I have checked the org structure and respective managers are assigned to respective regions. Also checked the BADI that correct approver are determined.

Is there anything more need to be checked in org structure?

Kindly reply..if there is any solution for this issue.

Thanks

Manas

[manasbehera]

This was happening due to substitution. One manager has substituted other one which caused this issue and found in HRUS_D2 table.