Not able log in or register in Ancile support (ancile.parature.com)

[former_member80258]

Hello guys!

I'm trying of log in ancile.parature.com and to fetch support info about uPerform Ancile 4.4 (SAP Productivity Pak 4.4), and not able do it. Previously, requested a new account.

Or, i try of to recover my password, Ancile sends me recovery mail, i type the new password and try again, and also unable to log in.

Somebody know the why about this?

[Former Member]

Hi there,

"If you had an account on our old support site (RWD), a new account has been
created for you using the email address associated with your old
account. If you are not sure of the new password, please click the
Forgot your Password? link, enter your email, and the new password will
be emailed to you. If you are still unable to log in for whatever
reason, please use the Request a New Account button."

If you have not received your new account details, please use the
Request a new account button on the website at:
https://ancile.parature.com/ics/support/default.asp?deptID=16022

Let me know how this goes.

Kind Regards,

Matthew

[former_member80258]

Thanks Matthew.

That website, tried and not able do it.

- Try again, fill all and when request it. Show the message "A user with abcd@abcd1234.com already exists in our records"

- Try of to recovery the password, type my email(registered), arrives to me email (Password Reset request), typing the new password, clic in log in link, typing email and new password, and show "You are not registered"

Weird issue

Kind Regards

[Former Member]

Hi Erick,

Sorry about the delay.

Create a message referencing this link and we'll make an enquiry for you.

Regards,

Matthew