SAP return order open for billing

[Former Member]

Hi All,

A sales order is created for eg. 20 boxs, delivery  PGI Billing done, now the customer returns 5 Boxs, a return order (RE) is created with reference to sales order, delivery and PGR done, but no billing  now the company decided to give this 5 boxs as subsequent free of charge delivery (SDF) . Now ths is done with reference to return order. delivery and PGI done. But my question is when check doc flow of RE the doc is still open for billing Why?

[Former Member · Accepted solution]

Hi Dasgupta,

You have:

• Sales order: 20 boxes
• Delivery + PGI: 20 boxes
• Invoice: 20 boxes

Then the customer returns 5 boxes

• Return order: 5 boxes
• Delivery + PGR: 5 boxes
• Credit note pending.

Until this moment, the customer received only 15 boxes, but you invoiced him 20 boxes.

You should invoice the return's delivery, in order to send the customer the credit note for 5 boxes.

This would be the standard scenario for a return. You see the RE as open for billing because you haven't invoiced it yet,

If you don't want to issue the credit note, but instead you want to send 5 boxes as free of charge:

- I would try to use in RE an item category not relevant for billing.

Hope it's useful.

Regards,

Ornella

[Former Member · Accepted solution]

Yes, Ornella is correct.

Plesae visit following links to understand return process better :--

http://scn.sap.com/thread/683328

http://wiki.sdn.sap.com/wiki/display/ERPLO/Returns+Process+and+Settings

Regards

Rajesh

[Former Member · Accepted solution]

Hi ornella, thank i got it.