Customer Action not stops SLA - MPT

[Former Member]

Hi all.

I have Solman 7.1 configured SLA with Service Desk.

When my incident in status "customer action" clock doesn't stop!!?? I heard that SAP fixed this in 7.1 do im worng? and how i can solve it?

Regards Dan

[Former Member · Accepted solution]

Hi Dan,

Check this note: 0001674375, hope it helps..

Madan

[Former Member · Accepted solution]

Hi yes thanks alrdy found

1) 1705846

2) 1674375

3) 1681942

I will write after implementing the, thanks anyway 

Regards Dan

[Former Member · Accepted solution]

solved by note 1705846.

closing.