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Bugseye issue SRM

Former Member
0 Kudos

Hi,

We have an issue with Bugseye server. getting the below error when we try to connect via url "http://<hostname>.ndc.nna:88/BugseyeHB2/BugsEyeSAP'

Error Initializing Servlet:ORA-01034: ORACLE not available ORA-27101: shared memory realm does not exist

java.sql.SQLException: ORA-01034: ORACLE not available ORA-27101: shared memory realm does not exist at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:168) at oracle.jdbc.ttc7.TTIoer.processError(TTIoer.java:208) at oracle.jdbc.ttc7.O3log.receive1st(O3log.java:428) at oracle.jdbc.ttc7.TTC7Protocol.logon(TTC7Protocol.java:248) at oracle.jdbc.driver.OracleConnection.(OracleConnection.java:249) at oracle.jdbc.driver.OracleDriver.getConnectionInstance(OracleDriver.java:365) at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:260) at java.sql.DriverManager.getConnection(DriverManager.java:512) at java.sql.DriverManager.getConnection(DriverManager.java:172) at com.requisite.bugsi.servlet.TitleRegistry.(TitleRegistry.java:66) at com.requisite.bugsi.servlet.MultiRTIServlet.init(MultiRTIServlet.java:106) at BugsI.init(BugsI.java:82) at com.inqmy.services.servlets_jsp.server.ServletContextFacade.init(ServletContextFacade.java:3237) at com.inqmy.services.servlets_jsp.server.ServletContextFacade.init(ServletContextFacade.java:2501) at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.createContext(ServletsAndJspImpl.java:722) at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.(ServletsAndJspImpl.java:201) at com.inqmy.services.servlets_jsp.server.ServletsAndJspServerFrame.start(ServletsAndJspServerFrame.java:135) at com.inqmy.core.service.application.ApplicationServiceRunner.startFrame(ApplicationServiceRunner.java:55) at com.inqmy.core.service.container.ServiceRunner.run(ServiceRunner.java:126) at com.inqmy.core.thread.impl0.ActionObject.run(ActionObject.java:46) at java.security.AccessController.doPrivileged(Native Method) at com.inqmy.core.thread.impl0.SingleThread.run(SingleThread.java:132)

oracle is running at the <hostname> (where bugseye installed), However unable to login through sql.

SQL> conn /as sysdba

ERROR:

ORA-12560: TNS:protocol adapter error

there is no issues at listener.ora, sqlnet.ora and tnsnames.ora.

Any clue on how to move further ?

Bugseye system details :

OS : Windows 2000

Database : Oracle 8i

SAP Server Details:

SRM Server : 4.0

Oracle : 10.2.0.5.0

Thanks in advance.

Thanks, Ganesh

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

hi,

pls check below  env variable

$ echo $ORACLE_HOME

$ /app/oracle/817/ << Incorrect

$ echo $ORACLE_HOME

$ /app/oracle/817 << Correct

also check database connectivity using TNSPING command and if you get error during TNSPING then check your listener.ora, and tnsnames.ora.

Regards,

kaushal



Former Member
0 Kudos

Issue resolved

Answers (0)