SRM Shopping Cart Workflow rejection notification email issue

[Former Member]

We have process controlled workflows implemented using BRF configuration.

Here is the issue:

When the shopping cart is rejected, an email is sent out. It is working fine under normal conditions (WS40000015) but when the workflow goes through 'Revision' step (WS40000027 is called) due to 'Process Interruption' event, the email is missing approver name in the subject. Workflow log shows everything correct. When I debug the method used to send the email, i see that in the 'approver history', 'time' for approvers is not 'H' (history).. it is blank.. (not Current or Future either).

Everything in the email is correct except for missing approver name. This is happening with every shopping cart that follows this 'Revise Document' sub-workflow step due to process interruption.

Please advice, where should I look at for the fix? Is it some where in BRF configuration?

Thanks for your help.

[Former Member]

hi sudhir,

plc check the method GET_CURRENT_PROCESS_STATE of class /SAPSRM/CL_WF_APV_FACADE.^

inside EX parameter PROCESS_LEVEL_LIST-->DECISIONSET_LIST. where you can see the agent list status and workitem ID.

also you can find the fields like RESOLVER_NAME, LEVEL_TYPE etc in the method.

regards

sahil p