Wily Introscope Manager issue

[Former Member]

Hi folks,

I am trying to startup Wily introscope Manager and the following error occurs:

Introscope Enterprise Manager failed to start because:

An error occurred while trying to start Isengard.

Press 'Enter' to acknowledge....

stallation at: /usr/sap/ccms/wilyintroscope/.

Thread priority set at 1

Data tier 1 configured at collection frequency 15 seconds for 1 day

Data tier 2 configured at collection frequency 60 seconds for 7 days

Data tier 3 configured at collection frequency 300 seconds for 23 days

SmartStor Tiering time offset configured to 0:00

SmartStor conversion of Spool to Data time offset configured to 0 minute

Available processors is 2

Agent connection tickets = 2

Configured EM Global Live Metric count limit at 500000

Configured per-agent metric count limit at 50000

Configured EM Global Historical Metric count limit at 1200000

Agent automatic unmount delay configured to 60 minute(s).

Storage directory configured to /usr/sap/ccms/wilyintroscope/traces

] Configured introscope.enterprisemanager.transactionevents.storage.queue.limit to 1000

Deleting old index...

The EM failed to start. null

Shutting down data persistence subsystem

Shutting down the Isengard server

caught unexpected exception while sending timer notification, java.util.concurrent.RejectedExecutionException, cancelling timer

5/28/12 12:34:08 PM GMT-05:00 [INFO] [Manager] Orderly shutdown complete.

I noticed that the index directory located at /usr/sap/ccms/wilyintroscope/trace is updated with root user. I changed the userid but they are created with root user again.

Do you know what process may update the index directory?

tks a lot, Má

[nicholas_chang]

Hi,

I faced this error before, if i not mistaken, you can try as below:

1) Stop your EM

2) remove all files \usr\sap\CCMS\apmintroscope\traces\index or Copy it to other location as backup. Leave the index directory empty.

3) Restart your EM

Hope it helps,

Cheers,

Nicholas Chang

[Former Member]

Hi,

I was not able to get the exact error from the log attached.

But have you tried to uninstal the EM and install again.

And i found the below thread, where state about space issue on /trace

can you check the posiblities in your system

http://scn.sap.com/thread/2093882

Thanks,

Jansi