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Sending Mitigating Control Reminders - Alerts and Notifications

Hi All,

This query relates to notifications and alerts in ARA 10.

Our objective is set up notifications so that control monitors receive reminder messages to their SAP inboxes on a periodic basis.

We have completed the following steps:

-          Run actions sync job

-          Created mitigating controls with owners and monitors assigned

-          Populated the “reports” tab with a transaction code, assigned a frequency of 1 and a control monitor

-          Assigned mitigating controls to access risks identified

-          Run the generated alerts job (with the “send notifications” option ticked)

Via the "Access Alerts-Mitigating Control" report, I can see that alerts have been generated for the mitigating controls. However, no notifications emails were sent to the control monitors inbox.

Are there any additional steps that I need take in order to send notifications? 

Does the control monitor need to have run the report action tcode in order to trigger the frequency countdown?

We’re running GRC 10 with support pack 8.

Any help would be much appreciated!

Regards,

Maeve

Former Member
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