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Automatic Refresh issue with Xcelsius and Live office


Hello Gurus,

We are currently using the following architecture. We create Web intelligence Reports on top of universes. We pull these reports using Live office 3.1. We built a Dashboard using these reports using Xcelsius 2008 sp3 fix pack 3.5. Our dashboard has 4 views 1)Daily for current month 2) monthly for last 12 months 3) quarterly and 4) Yearly and all 4 views are in different Dashboards. All the Webi reports are scheduled to refresh at 9:am on daily basis and this is happening perfectly.

The issue is that some of the Reports in the Daily view (About 15 out of 30 reports in daily view ) are not updated when i open the Dashboard in the infoview. All the reports are scheduled and refresh regularly in Infoview. But only these few reports arent getting updated on the Dashboard. We have to manually open the xlf file, refresh all reports in live office using Refresh all reports option and then upload it back for daily use. Can anyone help with this issue ?

The connections in Data->Connections part of xlf are successfully created with correct web services url. IF in case there is a version mimatch, how come only few reports arent getting refreshed.

Pls help. Thanks in advance. Do let me know if you need mroe information.

Former Member replied

Hello,

Well, if you use the same user in the Live Office settings in Xcelsius when everythings works fine, we can discard that is a security problem.

You can try installing Adobe Content Debugger in Xcelsius machine and then preview the dashboard in order to see if some problem occurs.

http://www.adobe.com/support/flashplayer/downloads.html

On the other hand, you can install fiddler in Xcelsius machine and monitoring the traffic when you refresh the dashboard using the preview. You should see all connections and if a problem with one of these occurs.

http://www.fiddler2.com/fiddler2/15

Hope this helps

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