on 05-23-2012 4:21 AM
Hello.
I am now trying to remote access my test system from my solution manager system via Netviewer https (without SAP router).
1. Do I need to configure my test system as the managed system in my solution manager if I need the remote connectivity only?
2. In the demos flash from SAP, when customers report a message in SAP marketplace, the message will be forwarded to the partner's solution manager system. However, when we use the test system to demonstrate this, the message was sent to SAP instead of forwarding to our solution manager instead. How to configure this?
Thanks you.
Hi,
I wondering, normally OSS message is a ticket customer create if they experience a problem with an SAP system. The message is forwarded to SAP Support for processing
why you want to forward message from servce market place to your soluton manager.
Are you using VAR scenario? if so please check this guide
Thanks.
Jansi
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Hi,
Yes, this is a VAR scenario.
A demo from SAP shows that a customer reports a case in marketplace and VAR will receive the message in Solution manager system. VAR will then remotely connect to customer system using NetViewer.
But now the message was sent to SAP instead of forwarding to our own SolMan system. Therefore we wonder how we configure it.
hi,
please read the guide i given before and also check this https://websmp110.sap-ag.de/~form/sapnet?_OBJECT=011000358700000490172009E&_SCENARIO=011000358700...
Ques no 9: message forwarding to SAP
Thanks
Jansi
HI
1. yes you need to configure the system
2. I not sure you can configure this, (but check it)
Naor
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