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CRM_UI - "Select a business role"

Private_Member_19084
Active Contributor
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Hi experts,

As we have solution manager 7.1, I try to start the "new" service desk (IT-SM).

I try to start it with transaction CRM_UI.

But I only get a blank site in Internet Explorer with Title "Select a business role".

I already know, that I have to append roles to my user (via SU01).

But I don't know, which roles I have to maintain.

Could you please give me a guiade, how I get the roles which I have to append.

(SU53 don't works in that case)

Thx for help in advance

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi,

use solmanpro business role for IT support, assign the PFCG role SAP_SM_CRM_UIU_SOLMANPRO, you will get solmanpro business role in the CRm_ui selection.

Hope this is useful.

revert back for any futher clarification.

Answers (1)

Answers (1)

prakhar_saxena
Active Contributor
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Private_Member_19084
Active Contributor
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Thx to both for fast help.

I already solved the problem.

Thx for help

Former Member
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How were you able to fix this issue?  I am currently experiencing the same issue.

Thanks,

Josh

Private_Member_19084
Active Contributor
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Hey Josh,

I don't know exactly what was the problem.

In our testsystem, I also only attached the authority-role SAP_SM_CRM_UIU_SOLMANPRO via SU01.

And it works.

But I've to note, that it still don't runs in our productive system.

If I find out what's the problem, I'll post it.

Please also post it, if you find out what's the error.

thx

Former Member
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Hi,

the fastest way to get a business role is to set the following parameter for your user:

This will get you a list of all existing business roles to select from.

Regards,

Christoph