on 05-21-2012 7:54 AM
Hi,
I am trying to install business objects client on windows7 64 bit operating, but i am unable to do so.
The error which i am getting is Runtime Error!
This application has requested the Runtime to terminate it in an unusual way.
Problem signature:
Problem Event Name: APPCRASH
Application Name: SetupEngine.exe
Application Version: 14.0.2.364
Application Timestamp: 4de9a492
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4940
Fault Module Timestamp: 4ca2b271
Exception Code: 40000015
Exception Offset: 000046b4
OS Version: 6.1.7601.2.1.0.256.49
Locale ID: 1033
Additional Information 1: 4966
Additional Information 2: 4966850f59044cafc722d326e53a9812
Additional Information 3: f4a9
Additional Information 4: f4a9f3e5f6a2cc6938b03bf92bfc46bc
Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Help me out to solve this problem.
Regards,
Rajiv
It seems you are installing 4.0 Sp02 client tools.
You can install it on windows 7 64 bit, and its supported.
You can check if anyother applications are stopping this from install..
please uninstal whatever is installed now, and then install it freshly.
Please follow the steps to uninstall it completely from the machine.
1) Go to "Control Pannel"
2) Under Program and Features uninstall
3) Select "SAP BusinessObjects BI Platform 4.0 SP2" and uninstall
4) Once completed Remove the "BusinessObjects" directory structure from file system
5) Remove BusinessObjects folder from registry
a) regedit
b) Go to HKEY_LOCAL_MACHINE-->Software
c) Right click on "SAP BusinessObjects" and delete
d) Go to HKEY_LOCAL_MACHINE-->Software-->Wow6432Node
e) Right click on "SAP BusinessObjects" and delete
-Ashish
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Also there might be issues while uninstalling because,
The following manifest files were not created successfully during the installation:
C:\Program Files (x86)\SAP BusinessObjects\InstallData\WorkingManifest.sqlite
C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallManifest.sqlite
to unsinstall you can:-
Hi Rajiv,
Which BOXI version are you installing?
BOXI 3.1 or BO 4.0?
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