Need to configure the feature to generate a ticket to SAP directly in VERY HIGH priority thorugh Service Desk.

[Former Member]

Hi ,

I Need to configure the feature to generate a ticket to SAP directly in VERY HIGH priority.

Could you please help me out into this. If anyone have any doc related to that Please send me.

Thanks in Advance!

Regards,

Prabhat Singh

[Former Member]

Hi, Prabhat.

Please, tell us you SAP SolMan's version

[Former Member]

Hi Artem,

I am using Solman 7.1

Thanks,

Prabhat

[Former Member]

For configuration of VAR scenario in SAP SolMan 7.1 you can use this configguide: https://websmp203.sap-ag.de/~sapdownload/011000358700001353932011E/VAR-Guide_IM_ConfMar16.pdf

With best regards,

Artem

[Former Member]

Hi Artem,

I have that Guide. I am looking Step by Step Document,  also priority based configuration is not listed in document.

Thanks,

Prabhat

[Former Member]

Prabhat, so this guide contains all configuration that you need.

For automatic sending of Very High messages out of your business hours you should process steps under 2.3 Master Data and 2.4 Manual Master Data Maintenance

After these steps  your end-user will be able to send Very High priority messages out of your business hours straight to SAP

[Former Member]

Hi Artem,

Thanks for the clear understanding. Can we configure like during business hours if end-user will create message in Very high priority which should goes directly to SAP.

We wanted to configure , Message should go directly to SAP on Very high priority either in business hours or not.

Thanks,

Prabhat

[Former Member]

Prabhat Singh wrote:
Hi Artem,
Thanks for the clear understanding. Can we configure like during business hours if end-user will create message in Very high priority which should goes directly to SAP.
We wanted to configure , Message should go directly to SAP on Very high priority either in business hours or not.
Thanks,
Prabhat

Hi, Prabhat.

As I know SAP applies penalties to VAR partners when messages are sent directly to SAP without partner's treatment (except for Very High messages out of business hours).

But if you want you can specify business hours as if you company doesn't work 24/7. Then you will get what you want - all VH messages will be automatically send to SAP.

[Former Member]

Thank You Very much Artem!

Now Doubt is clear. We will test and again get back if any thing missing.

Thanks,

Prabhat

[Former Member]

Hi Artem,

I have created the incident on high priority out of business hours. How could I check Message has been forwarded to SAP.

Still Status showing New.

Please guide me on the same.

Thanks,

Prabhat

[Former Member]

If your message was sent automatically it will have status "Sent to SAP" (if you didn't change default status scheme).

Check if action SMIV_VAR_SEND_SAP_AUTO was executed?

[Former Member]

Hi Artem,

As I checked this action is not listed in Scheduled Action pane after creation the ticket through UI.

Can Know that what Schedule condition and start condition I can choose under Z_SMIV_VAR_SEND_SAP_AUTO

Thanks,

Prabhat

[Former Member]

Hi, Prabhat.

Default start conditions for this action definition is "CHECK_FORWARD_CONDITIONS".

Shedule condition is empty.

[Former Member]

Hello,

I cannot open the link. Can you please assist? Thanks!

regards,

Grace

[Former Member]

Hello Grace,

Check this https://websmp209.sap-ag.de/~sapidb/011000358700001075532012E.PDF

BR,

K.

[Former Member]

Hello Kamil,

This is the guide that I am using. Thank you anyway.

regards,

Grace

[Former Member]

Hi Grace,

I mean:

Hello,
I cannot open the link. Can you please assist? Thanks!
regards,
Grace

Please check notes

1907381 - Message is automatically forwarded to SAP, although it is not Very High.

1318787 - VAR: Automatic forwarding for specific components

BR,

K.

[Former Member]

Hello,

This does not apply to our scenario. What we want is to send automatically the message to sap (whatever component) if it is created after office hours.

regards,

Grace

[Former Member]

hi,

just maintain the user status as send to sap in crmd_order transaction, and execute the action "send to sap", this allows you to directly send the message to SAP.

check out here also

http://scn.sap.com/thread/1303686

Thanks,

Jansi

[Former Member]

Thanks Jansi,

I know that but I wanted to set like. once  ticket has been created on high priority then automatically incident goes to SAP.

Thanks,

Prabhat