on 05-17-2012 3:37 PM
Hello Experts,
We are having problems with Alerts not being triggered to some users (users not getting e-mail with the alert notification). Checking the Java logs there are warnings for the alerts that are not triggered :
Unable to create schedule for node: /home/USMIK05/Test May 3 2012
[EXCEPTION]
java.lang.NullPointerException
at com.sap.analytics.aui.bi.dto.olap.OlapDimensionDTO.readXML(OlapDimensionDTO.java:472)
at com.sap.analytics.aui.bi.dto.olap.OlapQueryAxisDTO.readXML(OlapQueryAxisDTO.java:157)
at com.sap.analytics.aui.bi.dto.olap.OlapQueryDTO.readXML(OlapQueryDTO.java:110)
at com.sap.analytics.aui.bi.dto.olap.OlapReportDTO.readXML(OlapReportDTO.java:329)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.createSchedule(AlertManager.java:74)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.getSchedules(AlertManager.java:85)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.getSchedules(AlertManager.java:97)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.getSchedules(AlertManager.java:108)
at com.sap.analytics.aui.core.scheduler.AbstractScheduleManager.processSchedules(AbstractScheduleManager.java:73)
at com.sap.analytics.aui.core.scheduler.WorkerTask.run(WorkerTask.java:31)
at java.util.TimerThread.mainLoop(Timer.java:461)
at java.util.TimerThread.run(Timer.java:408)
Any help to understand what is the problem is appreciated.
Hello Hector
Go to:
System Administration tab > Service Configuration > xapps.analytics.ds_par > services > scheduler
Could you check that the scheduler service is running? It must be running for alerts to work.
The scheduler service should also have a valid user with their email address set up correctly.
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Hello Fiona,
Thanks for your reply. Yes, the scheduler service is running. It actually triggers the email in some of the alerts for in others it doesn't . I noticed in service marketplace the latest SPM 2.1 patch (SP8 Patch 1 ) adresses some "Null pointer exceptions" issues as the ones we are getting for the alerts that are not triggered. We'll try this patch to see if it fixes this issue.
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