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SPM Alerts not triggered

Former Member
0 Kudos

Hello Experts,

We are having problems with Alerts not being triggered to some users (users not getting e-mail with the alert notification). Checking the Java logs there are warnings for the alerts that are not triggered :

Unable to create schedule for node: /home/USMIK05/Test May 3 2012
[EXCEPTION]
java.lang.NullPointerException
at com.sap.analytics.aui.bi.dto.olap.OlapDimensionDTO.readXML(OlapDimensionDTO.java:472)
at com.sap.analytics.aui.bi.dto.olap.OlapQueryAxisDTO.readXML(OlapQueryAxisDTO.java:157)
at com.sap.analytics.aui.bi.dto.olap.OlapQueryDTO.readXML(OlapQueryDTO.java:110)
at com.sap.analytics.aui.bi.dto.olap.OlapReportDTO.readXML(OlapReportDTO.java:329)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.createSchedule(AlertManager.java:74)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.getSchedules(AlertManager.java:85)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.getSchedules(AlertManager.java:97)
at com.sap.analytics.aui.bi.scheduler.alert.AlertManager.getSchedules(AlertManager.java:108)
at com.sap.analytics.aui.core.scheduler.AbstractScheduleManager.processSchedules(AbstractScheduleManager.java:73)
at com.sap.analytics.aui.core.scheduler.WorkerTask.run(WorkerTask.java:31)
at java.util.TimerThread.mainLoop(Timer.java:461)
at java.util.TimerThread.run(Timer.java:408)

Any help to understand what is the problem is appreciated.

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hello Hector

Go to:

System Administration tab > Service Configuration > xapps.analytics.ds_par > services > scheduler

Could you check that the scheduler service is running? It must be running for alerts to work. 

The scheduler service should also have a valid user with their email address set up correctly.

Former Member
0 Kudos

Hello Fiona,

Thanks for your reply. Yes, the scheduler service is running. It actually triggers the email in some of the alerts for in others it doesn't . I noticed in service marketplace the latest SPM 2.1 patch (SP8 Patch 1 ) adresses some "Null pointer exceptions" issues as the ones we are getting for the alerts that are not triggered. We'll try this patch to see if it fixes this issue.

Former Member
0 Kudos

Hello Hector,

Was your problem resolved?

Our issue is that no user is receiving the Email via Alert setup.. any clue?

Normal Email operation works for us perfectly..but not via Alert

were you able to find out why few users got alerts wil other didnt?