Integration of Solution Manager 7.1 ChaRM with SAP IT Infrastructure Mgt

[raquel_pereiradacunha]

Hello,

  I have read some information about the SolMan 7.1 integration with SAP IT Infrastructure Management coming with SP05 and I have a doubt. From what I could see there will be an integration with IT Service Management regarding the Incident and Problem Management, and the Infrastructure object ID will be visible in the Incident screen. Can anyone confirm if that information will also be visible in the Request for Change in ChaRM? Some customers do not use Incident Management and start the process with the Request for Change, and they need to inform the Configuration Item that will be changed.

Thanks in advance,

Raquel

[TammyPowlas · Accepted solution]

Hi,

I ran this by SAP's John Krakowski and Evan Stoddard and they said yes, this is possible with ChaRM without incident management.

Thank you for your patience

Tammy

[raquel_pereiradacunha · Accepted solution]

Thank you Tammy!

Best Regards,

Raquel

[Former Member · Accepted solution]

Hi Raquel,

I need your guidance in Service Desk Email Automation in CRM.

http://scn.sap.com/thread/930845

The above link which contains your discussion is the one I referred.

I am using in the action setting.

Form Name                      ZSM_SendMail

Processing Class             CL_DOC_PROCESSING_CRM_ORDER

Processing Method           CRM_SRVORDER_EXEC_SMART_FORM

I am receiving the mail but the data what I am fetching from tables into smartform is not visible in the pdf (smartform) which i receive in the mail.

I am not able to find the error, I debugged as well. But I know I might be missing something.

Please suggest.

Awaiting your response asap.