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Display Telephonenumber as BCM-Hyperlink

Hi experts,

we have got a CRM 7.0202 System and we want to display the telephonenumber in the Partner-Tab of a ticket as a hyperlink.

We want that the user can click on the telephonenumber and then a BCM call will be started.

Is anybody familiar with that feature? Is this a standard-feature?

Thanks for your help!




Hi Tobias,

Try one more thing. Additionally to the coding part, can you check if you have assigned a CMS_ROLE profile (ex: DEFAULT_IC) to your business role? If not, can you add it and test again?

Kind regards,


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