Images were shown as Red Cross in SRM MDM Catalog

[Former Member]

Hi Expert,

Images were shown as Red Cross in our SRM MDM Catalog.

Right click the red cross of image, I got this URL

http://srmserver:50900/webdynpro/resources/null//Images?id=4&variant=Thumbnail&cachePath=E:/usr/sap/...

When I use web browser to access the URL, the J2EE shows error message

Could you please give us some suggestions?

Thanks for you help!

Lorry

[timea_geczi]

Hi Lorry,

first of all I recommend you to check the SAP Note 1320382.

In case it would not resolve your issue, please check your SRM-MDM Catalog version, and upgrade to a newer one. Issues with the blob cache mechanism have been corrected for example in SRM-MDM Catalog 3.0 SP08 (note 1505796) or SP10 (note 1556589).

Regards,

Timea

[Former Member]

Hi Timea,

Our SRM-MDM version is 7.1.05.66.

I checked the note 1320382 before and tried the two solutions, they did not work.

I think the image URL was something wrong, do you have further suggestions?

Thanks!

Lorry

[timea_geczi]

Hi Lorry,

I strongly recommend you to upgrade to a newer (preferably to the latest) patch.

Known issues have been fixed in MDM 7.1 SP06.

Regards,

Timea

[Former Member]

Hi Timea,

We will do some demo shortly, do you have the detail guide document about MDM upgrade?

Thanks a million!

[timea_geczi]

Hi Lorry,

you can use the document attached to note 1476694 about downloading the relevant components.

Always take care to upgrade the MDM and SRM-MDM components consistently (further information in the relevant SRM-MDM release note, e.g. 1650673 SRM-MDM Catalog 3.0 SP12 Patch 00 Release Note).

Regards,

Timea