ChaRM Action not created

[Former Member]

Hello,

Following the blog by Riccardo I have successfully set up email actions for ChaRM when the status of the SDCR changes, as well as when the status of the SDMJ changes. However, there is one scenario for which I have not had success.

By default, after a SDCR has been authorized (it is given the status Authorized) a SDMJ is automatically created. If the SDMJ is cancelled (it is given the Status Withdrawn) the SDCR status automatically becomes To Be Approved. I would like to capture the status change of the SDCR back to To Be Approved and email the change manager so that they can follow up with the person who cancelled the SDMJ. Unfortunately, I have not been successful in setting up the action definition and conditions; the action is not being scheduled.

Here are the actions I have created. The highlighted one is not working.

Action Profile	Action Definition	Schedule Condition (Status was)	Start Condition (Status is)	Processing Time	Send Email	Email Intended For
SDCR	Z_EMAIL_SDCR_CREATED	To Be Approved		Immediate	Once	Change Manager
SDCR	Z_EMAIL_SDCR_REJECTED	To Be Approved	Rejected	Upon Save	Once	Requestor
SDCR	Z_EMAIL_SDCR_AUTHORIZED	To Be Approved	Authorized	Upon Save	Once	Requestor
SDCR	Z_EMAIL_SDCR_TOBEAPPROVED	Authorized	To Be Approved	Immediate	Each Time	Change Manager
SDCR	Z_EMAIL_SDCR_CONFIRMED	Implemented	Confirmed	Upon Save	Once	Requestor
SDMJ_ACTIONS	Z_EMAIL_SDMJ_INDEVELOPMENT	To Be Tested	In Development	Upon Save	Each Time	Developer
SDMJ_ACTIONS	Z_EMAIL_SDMJ_CONSOLIDATED	To Be Tested	Consolidated	Upon Save	Once	Change Manager
SDMJ_ACTIONS	Z_EMAIL_SDMJ_TOBETESTED	In Development	To Be Tested	Upon Save	Each Time	Tester

Riccardo's blog has the following tip, but when I ran this transaction it did not help.

Tip

When the action weren't scheduled and you check your customizing on and on without finding an error, you might execute the consistency check of transaction SPPFCADM:

Does anyone know where I have gone wrong?

Thanks,

Shawn

[Former Member · Accepted solution]

Hi,

for this scenario, you have to use the action SET_PREDOC Switch Status of Preceding Document, this actoin adjust the status as you stated above

please read this too http://scn.sap.com/thread/997138

Thanks,

Jansi

[Former Member · Accepted solution]

Thank you for the reply Jansi. I looked into setting up the SET_PREDOC action as you suggested, but based on what I read in the other thread it seems to be already done in Solman 7.0 EHP1. I might not be fully understanding the purpose of the action.

I am also stuck on why my user-defined action is not being scheduled (it does not appear in the Actions list) even though the schedule condition (SDCR status is Authorized) is being met. Might it be a bug?

[Former Member]

This issue is addressed in Note 1275036 - Linking action execution and status change. The one issue I am experiencing right now is that two email are being sent instead of just one.