Unable to open trace file sapstartsrv.log. (Error 13 Permission denied)

[former_member245892]

Hello, gurus.

Having little problem.

I install fresh distributed system NW7.3. ASCS instance does not start, says

startsap

Starting Startup Agent sapstartsrv

FAIL: Timeout

Startup of Instance Service failed

See /home/sidadm/startsap_ASCS90.log for details

Content of /home/sidadm/startsap_ASCS90.log:

Trace of system startup/check of SAP System SID on Thu May  3 19:10:47 MSK 2012

Called command: /usr/sap/SID/SYS/exe/uc/linuxx86_64/startsap start

-------------------------------------------

19:10:47

Starting Startup Agent sapstartsrv

-------------------------------------------

19:12:47

Startup of Instance Service failed

-------------------------------------------

19:12:47

See /home/sidadm/startsap_ASCS90.log for details

I can see this message in /var/log/messages

May  3 18:06:15 hostname SAPSID_90[13464]: Unable to open trace file sapstartsrv.log. (Error 13 Permission denied) [ntservsserver.cpp 3231]

Tried kernels 7.20 patch 68 and 201. I'm on RHEL5 x86_64

Please help.

[Former Member]

even if it could not open that log file, it should not stopped the instance altogether. Try scouring work directory for more detail error.

[Former Member]

Hello,

You can check a few things.

1. Does your <SID>adm have write permission to work folder where the log sapstartsrv.log is written.

2. You can try to manually start the service using the below command

sapcontrol -nr <Instance number> -function StartService

3. Check the entires in /usr/sap/sapservices

-Renu

[former_member182505]

HI

Please check the note.

Note 1380578 - "Unable to open trace file sapstartsrv.log" error in cluster

Thanks

Sadiq

[former_member189546]

Hello,

See note  877795 Problems w/ sapstartsrv as of Release 7.00 & 6.40

Point 5

This would not cause the instance to fail.

What errors are you getting in dev_disp.log and dev_w0.log?

regards,

John Feely

[pradeepkumar_singapuri2]

Hi,

Could you please check if the sidadm user has permission to the work folder

/usr/sap/SID/DVEBMGS??/work

Best Regards,

Pradeepkumar

[former_member245892]

Thank you for your answer.

User sidadm has permission to write to work folder.

He had not permission to write to /tmp.