e-mail notifications are not sent

[Former Member]

Hello

I work with SRM 7.0 and we have made a refresh from production system and applied Support Package 11.

But now, when a shopping cart is approved, no e-mail is sent to requester to advise him SC is approved. I've checked workflow and there's no error, it is the task 40007975 which does not send e-mail.

Thank you for your help !

Regards,

Peggy.

[laurent_burtaire · Accepted solution]

Hello Peggy,

i suppose you checked following points:

• event APPROVAL_PROCESS_DOC_APPROVED is correctly assigned to event schema being linked to Shopping Cart transation type,
• Requester makes part of recipient notifications when SC is approved.

If all customizing is OK, please check How-To below:

http://wiki.sdn.sap.com/wiki/display/SRM/Triggering+of+notifications+or+alerts+-+debugging+tipps

You can also simulate event wih SWU0 transaction for:

• Object Category > BOR Object Type,
• Object Type > BUS2121
• Event > APPROVED

Before this, switch event trace on with SWELS transaction. Then display your trace with SWEL transaction.

Regards.

Laurent.

[ricardo_cavedini]

Hello,

Have you checked the "define recipient of notifications" in SPRO customizing?

See if workflow initiator is set to receive a notification when cart is approved.

To send it to an external mail, check wiki page http://wiki.sdn.sap.com/wiki/x/lIO8DQ.

Regards,

Ricardo