Attachements in EIC

[Former Member]

Hi

When we send an email to EIC with Doc Link ( Link of the Document) and an activity is created in EIC based on this mail, the Link is not available and its causing processing issues as EIC agents need to request for the document to be sent separately as an attachment. This causes both additional work and processing delay.

any help on this?

thanks,

R

[Pazahanick_Jarr · Accepted solution]

Just for clarity Ravi is the issue the URL is not able to be accessed with the Employee Interaction Center?

[Former Member · Accepted solution]

Hi Jarret,

Thanks for your reply.

The issue is the URL is not working ( Doc Link Instead of attachment ) with EIC where as it we attached the doc to the mail it works fine..

Thanks,

Ravi