Phone number format problem between IdM and IDENTITY_MODIFY

[former_member203650]

Hi, IdM friends!

When I enter a phone number in the UI of IdM 7.2, it is showing up mis-formatted in the ADTEL table when IdM calls the RFC function IDENTITY_MODIFY in our HCM system (ECC 6.0 EhP 5). If, In the IdM UI,  I enter "775-448-1234" (without the quotes, of course) I end up with an ADTEL entry with "775" in the field TELEPHONE and "448-1234" in the EXTENSION field. if I enter it in IdM as "(775) 448-1234" I end up with "448-1234" in ADTEL-TELEPHONE and the "(775)" no where to be found.

Has anybody experienced this mangling of phone numbers between IdM and IDENTITY_MODIFY? Has anybody found a way to make it stop?

Thanks,

TerryB

[former_member2987]

What happens if you enter it simply as 7754481234? If that works, you can then have a script that re-formats it.  Sometimes that will do the trick.

Good luck!

Matt

[former_member203650]

Matt,

When I enter the phone number in IdM as “7754481234” it comes into IDENTITY_MODIFY similarly unformatted in the field ADDTEL-TELEPHONE. IdM does not add any formatting, so this is unacceptable. Thanks for the response, though.

Cheers,

Terry

[Former Member]

Hi Terry,

I've not dealt with this problem before but it sounds like a defect.

Regards,

Chris