Solman 7.1 SP4 CRM UI popup window doesn`t close

[Former Member]

Hello everyone,

Maybe someone has an issue with CRM_UI tcode. We are using IE8 (the same happening using IE9) when I choose e.g. 'Schedule new actions' at 'Scheduled actions block' window browser look like this:

We are not  able to close window.

BR,

SAPFan

[mich_vollmer · Accepted solution]

Hi SAP Fan,

are you using Mozilla or IE? Because Mozilla is listed in the bug...Does it work in the other browser? Then  it is a browser-specific issue which would be Web UI Framework.

best regards,

Michael

[Former Member · Accepted solution]

Hi Michael,

Thanks for reply. This error occurs when we using following browsers:

1. IE 8 (8.0.7601.17514),
2. IE 9 (9.0.8112.16421),
3. FF 3.6.28.

Best regards,

SAPFan

[mich_vollmer · Accepted solution]

Ok, so it seems not browser specific. I would open up a customer message for CRM standard, then.

Best regards,

Michael

[Former Member · Accepted solution]

Hi, Michael.

Please, tell us - do you have some new information?

[mich_vollmer · Accepted solution]

Hi Artem, unfortunately not, I would open up a message, could be some Framework issue,

Michael

[mich_vollmer · Accepted solution]

Hi Artem,

we know the issue, it's worked on by CRM standard colleagues, I cannot help -> message

best regards,

Michael

[mich_vollmer · Accepted solution]

Ha, just got a workaround from my colleagues...

Set User parameter AI_CRM_TXTEDIT_HTML to initial, try this!

best regards,

Michael

[Former Member · Accepted solution]

Michael Vollmer wrote:
Ha, just got a workaround from my colleagues...
Set User parameter AI_CRM_TXTEDIT_HTML to initial, try this!
best regards,
Michael

Thank you very much!

Deleting parameter AI_CRM_TXTEDIT_HTML from the table in transaction DNO_CUST04 solved our problem with browser screen blocking and freezing.

Please duplicate this workaround in my thread Popup window blocks the screen (SM 7.1 SP5) for me to mark it as answered.

P.S. SAP Fan, try to make the same and tell us will it solve this problem?

[Former Member · Accepted solution]

Hi Artem,

Meanwhile I  reinstalled Windows 7 and error does not occur. But if this problem back again I`ll use this workaround. Thanks Michael for help .

BR,

SAPFan

[former_member330639]

Beside the workaround. SAP Note 1771771 should solve this issue.

Best regards,

Axel

[Former Member]

Some recent information - SAP provided a SAP KBA with explanations how to solve this problem:

1855827 - Solution Manager: Pop-up window for entering Current Processor cannot be closed in CRM Web...

Best regards,

Artem

[Former Member]

Hi all,

sometimes we have similar problem with other pop-ups when we try to change Installed Base Component during creation of a new incident in CRM_UI. After several attempts this pop-up grow on the whole screen and we can not return to our message creation. We need to log off and log on.

So I think this is something like a bug...

[Former Member]

Hello Artem,

I have the same symptoms with CRM UI. I have also log from IE when pop-up grow on the whole screen, may be useful to resolve the problem:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET4.0C; .NET4.0E)

Timestamp: Wed, 30 May 2012 09:13:20 UTC

Message: Unable to get value of the property 'bspwdPopup': object is null or undefined

Line: 291

Char: 20

Code: 0

URI: https://saptest.test.com/sap(ZT1WRVZUVkY5ZlgxOWZYMTlmTjE5Zk5sOWZBQ0ZhMDllZkh1R3F4cngxLU9malZ3PT0=)/b...

Best regards,

SAPFan

[mich_vollmer]

Hi SAPFan,

I do not believe it an authority issue because you came already from the main UI and return to it. From my experience (I am developing ChaRM standard) normally CRM Web behaves just like that if you miss authority for an UI and click on a link which opens it up, just nothing happens.

Best regards,

Michael

[Former Member]

Hello Michael,

Please see the log attached on the post above, maybe this is a bug ?

Best regards,

SAPFan

[mich_vollmer]

Hi SAPFan,

I cannot access the attachment, I get connection issues in my browser, maybe this is a secured link?

But I would propose you open up a message.

Best regards,

Michael

[Former Member]

HI Michael,

Error log from IE when when pop-up grow on the whole screen:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET4.0C; .NET4.0E)

Timestamp: Wed, 30 May 2012 09:13:20 UTC

Message: Unable to get value of the property 'bspwdPopup': object is null or undefined

Line: 291

Char: 20

Code: 0

URI: https://saptest.test.com/sap(ZT1WRVZUVkY5ZlgxOWZYMTlmTjE5Zk5sOWZBQ0ZhMDllZkh1R3F4cngxLU9malZ3PT0=)/b...

BR,

SAPFan

[mich_vollmer]

Hi guys, does this occur only with the action scheduling assignment block? If yes and the other pop ups are fine, I would assume it a bug maybe (this is CRM standard functionality).

Best regards,

Michael

[Former Member]

Hello everyone,

Any ideas why does it happen ?

Best regards,

SAPFan

[Former Member]

Hi,

not sure, might be authorisation issue

Try to give te role SAP_SUPPDESK_ADMIN_COMP (full auth for incident management), make sure profile has been created for the role.

And goto su01, take your user, in the parameter field add the new parameter' ID CRM_UI_PROFILE and Parameter value as SOLMANPRO

And try again.

Thanks,

Jansi

[Former Member]

Hello Jansi,

I have created user 'test' and assigned  composite role  SAP_SUPPDESK_ADMIN_COMP and when I try to choose IB component for SMIV transaction type an error occur  (please see attachment). The error also occur when I provide ID of component Ibase and press enter.

BR,

SAPFan

error.txt.zip