how to change the service message user status in CRMD_ORDER

[Former Member]

     Hi experts,

         I have created a service message in CRMD_ORDER.when the user status comes to 'Confirmed' for that message ( SDHFHEAD-E0007 ) i have to change this user status to completed ( SDHFHEAD- E0008 ) through a program and they will schedule this program in background.

I searched for BADI and BAPI for this CRMD_ORDER transaction but there is bapi or badi for this transaction.

By searching I found one BAPI  - BAPI_LEAD_CHANGEMULTI and i tried with this but still i am unable to change the user status.

is there any BAPI or BADI to change the user status ???

Help will be appreciated

Regards

Naresh

[prakhar_saxena · Accepted solution]

Hi

You can use the report

CRM_SOCM_SERVICE_REPORT

Use the status box in the selection screen as per requirement

Hope it resolves.

Regards

Prakhar

[Former Member · Accepted solution]

Hi,

   I solved my issue. i am posting the answer.may be it would be helpful for some others

Use the FM -  CRM_STATUS_CHANGE_EXTERN followed by the FM - BAPI_TRANSACTION_COMMIT

Regards

Naresh G.