E-mails not getting generated in CUP

[former_member298408]

Another issue.

Whenever we are Submitting, Approving, Rejecting any requests through CUP. E-Mails for corresponding action are not getting dispatched.

Please help.

[Former Member · Accepted solution]

Hi Aditi,

Check the following:

1. Stage is configured for Notifications (Config--> Workflow--> Stage-->Notification Configuration)

2. Email Reminder Config (Config-->Workflow-->Email Reminder)

2. E-mail Dispatcher & E-mail Reminder jobs are scheduled to run periodically (Config-->Background Jobs).

Regards,

Ajesh.

[former_member298408 · Accepted solution]

We have configured all these things alraedy, but still it's not working...

[Former Member · Accepted solution]

Hi Aditi,

Double check the SMTP Server Config (Configuration -> Workflow -> SMTP Server. Make sure the ports are open to the SMTP and able to connect.

There is no other config.

Still having the problem, check the logs.

Regards,

Ajesh.

[former_member298408 · Accepted solution]

Yeah I already checked and corrected that...now it's working fine...

I'll still award you the points...as the solution we implemented was same to what you suggested...

Any idea about that HR Trigger issue, e-mail not getting captured???

[Former Member · Accepted solution]

Will check that and post tomorrow.

Regards,

Ajesh.