Solution Manager - Trigger Alert E-mails

[Former Member]

Hello,

Our SOLMAN work processes are working properly. But the mail-triggering is not working yet. Can you please let me know the place to configure it?

I need following

1. Mail alert when user raised a help message- support group mail

2. When it assigned to a consultant - consultant only

3. When it assigned to the developer and tester - mail to developer/tester

4. When it need to authorize - change manager

5. when it needs to transport - basis

etc..

If I get to know the config process, I can manage the process and sender.

Thanks and regards,

Chathuranga.

[Former Member · Accepted solution]

Hi ,

Please check this https://websmp203.sap-ag.de/~sapidb/011000358700000479232011E/index.htm

Also check the http://service.sap.com/rkt-solman -> solman 7.1 -> Application Incident Management ->

Configuration and Administration

Also check the

Forum:

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/16149

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/4053

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15438

Notes:

Note 691303 - Sending E-Mail from message after status change

Note 865619 - Actions should only be scheduled if status is newly set

　

Note 1275036 - Linking action execution and status change

Note 895550 - Name of Smart Form used as e-mail subject

Note 876540 - PPF: Setting the title of a Smart Form document (mail)

Note 895550 - Name of Smart Form used as e-mail subject

Wiki:

http://forums.sdn.sap.com/thread.jspa?tstart=0&threadID=1126190

Rg,

Karthik

[former_member182675]

HI

you need to configure SCOT

in scot configuration you need to configure Job the send the SMS

Check it

Naor

[Former Member]

Hi Naor,

In SCOT we configure already exist jobs, right?

I need to configure those jobs newly. I think its in SOLMAN configuration.

But please correct me if I am wrong.

Regards,

Chathuranga.

[former_member182675]

HI

yes it from solman configuration

but check the job

also try ro send yourself mail and check if you get it just for testing

Naor

[Former Member]

Hi Naor,

It (SCOT) is working properly. Even it generates some mails for SOLMAN.

But I need to configure the solman to generate mails as I needs and when I need. I need to locate that within the solman config and make sure the right person receive the alert on time.

Hope I post my requirement clearly this time

Regards,

Chathuranga.

[Former Member]

Hi,

I guess you are asking CHARM workflow mail configuration based on partner determination. Check the CHARM configuration guide at

https://websmp109.sap-ag.de/~sapidb/011000358700001056012011E.PDF

All relevant configuration is mentioned here.

Regards,

Srikishan