Sol Man Service Desk: Custom transaction type ZSLFN does not fill the ext refence number.

[Former Member]

Hi All,

We are facing the following issue:

In Solution Manager, we have defined a Service Desk scenario. Besides the standard transaction type SLFN, we have defined the custom transaction type ZSCC. Our problem regards the messages created with ZSCC that are created with no EXT REFERENCE NUMBER (obs: the standard SLFN message are created correctly with the EXT REFENCE NUMBER).

Here below what we have done:

Defined the Transaction Type ZSCC and assigned the copied action profile  ZSLFN0001_ADVANCED

1) From sppfcadm:

a.     In Application CRM_ORDER

          Action profile ZSLFN0001_ADVANCED contains ZSSN0001_ADVANCED_UPDATE_DNO where we have set

          the Processing type NOTIFTYPE = SLF1.

b.     In application DNO_NOTIF

          Action profile SLFN0001_STANDARD_DNO --> SLFN0001_STANDARD_DNO_CRM  where we have set

          processing type slfn

          processing_type_add = ZSCC

We do not have number range problems and we have set in

2)DNO_CUST04

     process_type = slfn

     process_type_add= ZSCC

Does anyone have some ideas how we could solve this issue?

Thanx a lot

best regards

Emiliano

[Former Member]

Please,

Consider ZSCC where you find ZSLFN