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Create a support message from a CRM system (web UI) like the ECC

Former Member
0 Kudos

Hi,

We implemented the incident management in solman 7.1 and now we can open tickets from our ECC system by clicking on the SAP icon or by going to the menu and press on Help-> Create support message.

We want to support also our CRM system but I can't see where the user can press on SAP icon or press on Help-> Create support message.

Is it there?

Can anyone help me?

If you know the answer please attach a screen shot so i can see where it should be thanks.

 

Best regards,

Lior Grinberg

Accepted Solutions (0)

Answers (1)

Answers (1)

Thomas_Berger
Participant
0 Kudos

Hello,

in a CRM System SAP use the F2 Function from your Keyboard - after you press this button you get a pop up where you can create a support message.

bg thomas

Former Member
0 Kudos

Hi Thomas,

Thank you for the quick response I tried your solution but I can't see "create Support Message" (see attached image)

Is there any customization that need to be done (except table BCOS_CUST) in order to see it?

Best regards,

Lior Grinberg

Thomas_Berger
Participant
0 Kudos

hello,

you must create the entry

OSS_MSG W YOUR_RFC_DEST CUST620 1.0

in the table BCOS_CUST - then you can see the button create support message!

best regards

thomas