When a CUP Change User request for an existing user is completed, (For locked user), the user is not unlocked when the CUP request gets approved.

[Former Member]

When a CUP Change User request for an existing user is completed, (For  locked user), the user is not unlocked when the CUP request gets approved.

[Former Member · Accepted solution]

Hi Nagaraju,

For this to happen you need to assign Unlock Action to the request type.

Check if the config is done.

Regards,

Ajesh.

[Former Member · Accepted solution]

Thank you..I need to check and test and update you ..I hope it is correct..