When a CUP request for an existing user is completed, but the user is locked, the user is not unlocked when the CUP request gets approved.

[Former Member]

When a CUP Change User request for an existing user is completed, (For  locked user), the user is not unlocked when the CUP request gets approved.

[former_member181931 · Accepted solution]

Moved to GRC discussion forum.

[Former Member · Accepted solution]

Hi Nagaraju,

Go to CUP application, under configuration tab> Request Type> Available Action > click on Go and assign the  Unlock Action to it. and then check the same scenario.

I hope it helps.

Regards,

Yukti Sharma